5 years’ experience with Concentrix India Daksh Pvt Ltd, Gurugram
Managing Inbound and Outbound calls
Assisting New Joiners in their Learning curve
Providing floor support as acting team lead and sharing the daily updates with team Handling high level escalations call for the team
Plan daily meetings and share feedback to enhance the team performance

2021-2022 -WORKING WITH - Bahwan Cybertek Pvt Ltd - Role - Collaborates with hiring managers to understand the needs and roles to be filled; reviews job descriptions for vacancies
9-Dec-2022 & presently working in - R1RCM Pvt Ltd, Gurugram
Working on denied/rejected claims and refiling them to receive maximum reimbursement from the insurance companies
Providing floor support as acting team lead and sharing the daily updates with team , Plan daily meetings and share feedback to enhance the team performance