I’m richly experienced in Operation and Service Management.
I have diverse 17 experience in BPO IT. Manage to hold the role of Request Analyst and Service Desk Tech Support. Contributed to the team as SME and Point Of Contact. Handle the team of 10 members.
Certified with ITIL V3 and Lean Six Sigma. Worked on a project for Lean to succeed FCR SLA to green, the project was a success. With this successful project manage to improve the team and maintain SLA green for FCR.
Designation : | Desktop Support Engineer |
Highest Education : | Diploma |
Open For Job : | Immediately Available |
Job Skill : | Service Desk Analyst, Field Engineer |
Work Experience : | 16 - 20 years |
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