• 7+ years of experience in Master Data with various Marketing ,Sales and Enterprise CRM applications in pre-sales and post-sales processes, skilled problem solver, leader and communicator.
• Proven acumen to develop effective Robotics to achieve optimum results and streamline the overall Master Data Management functions within the required time and quality standards.
• Extensively knowledge on Iris (SAP CRM 7.0 ERP), Inter-Action (SIEBEL CRM), Opportunity Manager (Lotus Notes Database),E-Tikit, Exact Target, Star Cite, SAP Business Warehouse Reporting, Panaroma (Micro Strategy Reporting), Marketing Automation (Eloqua), Master Data Management, SFDC (Salesforce).
• Proficient in attaining business objectives through strong facilitation and consensus building skills with clients, IT development and support teams and domain owners globally.
• Proficient in Account Management,Territory management, Opportunity management, Campaign management and lead management.
• An effective communicator with excellent relationship building & interpersonal skills
• A strategic thinker with a goal-driven mindset, with tremendous persistence and initiative. Ability to build productive relationships with colleagues, clients and vendors across all technical and functional disciplines.
• Green Belt Certificatied
• SQL (Cross table, Extraction, Queries, Table Join, left join and Right join)
• POWERBI (Visualilation dashboard – yearly, quarterly,Monthly, Weekly by exporting files via Access, Excel etc)
• SERVICENOW (Which includes ticket handling of escalation via Service request and Incidents)