I have a substantial knowledge and experience in IT Service Delivery, Project Management and Operations. The most relevant to your organization is my work experience as Global IT Operations Manager at iHorizons in Pune where I have executed many global projects. Have worked closely with Global business units and IT Infrastructure Heads across globe to cater the needs of Project Management, IT Service Management Operations and Change Management in compliance with ITIL Best practices. Experienced in handling multiple teams across Globe, Major Incident Management, Escalation Management, Vendor Management, Security compliance and External Audits for IT Service Management.
Having an urge for maintaining a competitive edge over fellow co-workers, I have always kept my performance at the best possible level in every organization I ever worked for. I can serve your organization for transformational activities, manage delivery, implementation, process improvement and production application support. Conduct service improvement reviews with internal teams and service providers to ensure quality of service.
Because of my excellent presentation and outstanding persuasion ability, I have been able to achieve business objectives successfully.