Results-driven IT professional with a proven track record in managing and training Level 1 teams to deliver exceptional technical support. Demonstrated expertise in resolving escalated cases from across the globe, analyzing delays, and implementing corrective measures. Adept in hybrid migration of mailboxes and software packages, ensuring seamless transitions for users. Proficient in SharePoint installation and migration using Sharegate migration tool.

Skilled in collaborating and coordinating with cross-functional teams across Europe and America to develop effective migration strategies for mailboxes, OneDrive data, and SharePoint sites. Completed training for ITIL Foundation V3 and V4, incorporating best practices in service management. Experience in implementing, configuring, documenting, and maintaining security solutions for cloud-based platforms.

Notable Accomplishments:

Headed the PST Migration project, devising SOPs for colleagues across the APAC region.
Led the License migration project, ensuring successful completion within specified timelines.
Drove efficiency improvements as a member of the PowerShell squad, delivering comprehensive training on the latest PowerShell version to Level 1 support staff.
Managed Intune devices and excelled in Auditing, eDiscovery, Journaling, and MRM and Content search.
Orchestrated the setup and management of Microsoft Team Room (MTR) devices and accounts, enhancing collaboration and productivity.
Conducted thorough testing of hardware devices and provided training on Microsoft Defender, strengthening security and compliance in Office365.
Committed to leveraging technical expertise and leadership skills to drive innovation, streamline processes, and deliver exceptional results in complex IT environments.