Customer-oriented Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen in Logistics & Supply Chain Management, Materials Management, Operations Management, International Purchasing & Procurement, Manufacturing / Production Supervision, Process - Training (Learning & Development), e-Auctioning & Tendering, E-Commerce Operations Set Up Specialist and Effective team leader, trainer and motivator with fine-tuned analytical and troubleshooting skills. Superior written & verbal communication skills and Demonstrated functional excellence in
- Managing Delivery Centre Performance in terms of Arrangement of Delivery Associates, Delivery Vans to ensure successful deliveries of packages to customers in Festive Peak Periods like Diwali / Christmas for e-Commerce organization
- Providing comprehensive support for materials and logistics to ensure realization of Production & Dispatches / Delivery Targets, Driving Production, On Time dispatches, Delivery Plans and Execution
- Adept in conducting training sessions for the team members to update their functional competencies. Adequate exposure to process management in a reputed BPO Centre.