I am an Indian Resident looking for work in Customer Success.

I'm inclined towards Financial Inclusion and have given 5 years of my initial career to the sector.

Within 5 years working in the Financial Inclusion Sector I have developed a wide range of operation skills while working with Jio Payments Bank , Airtel Payments Bank and Jana Bank that would meet, and exceed the expectations for the role.

Some of the roles which were handled by me at Jana Bank and Airtel Payments Bank are below:-

• Client Servicing

• Compliance and Banking Operations

• Microlending Operations

• Branch Banking

• Digital Payments

• Remittances

• Escalation Matrix & Resolutions

• Transactions Management with Portals of BillDesk , Citrus , CC Avenues , Novelvox

• Case , Escalations and Issue Management

• Coordination with Banks for Resolution

• Credit Disbursement and Collection Management

• Loan Processing and CIBIL verification

• Reports Generation and MIS

If you would like to get in touch to discuss my application as I am currently/actively looking for more challenging roles. Looking forward to hearing from you soon.

Sincere Regards,

Viral Elavia

+919028275535

https://www.linkedin.com/in/viral-elavia-14775629/