This is Srinu, with a total of 5.3 years of experience in supporting Atlassian products such as JIRA, JIRA Service Management, Confluence, and Bitbucket on Windows, Linux, and Cloud platforms.
• Exceptionally well-organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve personal and corporate goals.
• Very strong in identifying Root Cause Analysis (RCA) in Incident/Release Management using various strategies.
• Proficient in UNIX, coupled with team management skills, with a key focus on understanding clients' requirements and resolving their queries.
• Possess a strong client service background and expertise in customer relationship management, adept at enhancing customer and stakeholder satisfaction.