Having spent twelve years of working in this field, I have gained experience in handling large numbers of technical issues, IT projects, Team Management, and coming up with service improvement plans that are proven, practical and effective. My line of work requires me to provide regular service reviews to IT management and business clients. My experience as a Service Delivery Manager is to focus on keeping clients satisfied and lead the professionals responsible for getting services delivered to clients.

I have the ability to multitask, work together as a team, to ensure users are satisfied, and deliver a sense of quality that sets the stage for long-term success. I have enclosed my resume to provide you with an overview of my experience and training.