Analyst-Insurance process job In Pune by AXA

Analyst-Insurance process - AXA

Pune, Maharashtra, India
Apply by: Jan 01, 2026
10 Vacancy
Local Candidates (India)
Salary: 277000 INR - 350000 INR
Shift: First Shift (Morning)
Career Level: Entry Level
Degree: Graduate
Experience: Year

Full Time/Permanent
Work from Office

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Job Description

Job Description

Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers’ expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
Provide quality instructions or responses to be able to resolve the customer's issue.
Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.
Manage and take ownership of the resolution process for all customer related issues.
Maintain up to date knowledge of the process.
Emphatic, courteous and always express a sincere desire to help.
Professional Experience in healthcare insurance will be an added advantage

Job Qualifications

Graduate / post-graduate degree.

Typing Proficiency: 40-60 wpm.
At least one year of customer service experience via Emails.(Optional)Fresher’s can apply too
Effective reading and writing English communication skills - should be able to

Communicate professionally, use proper grammar, punctuation, and spelling in complete.

Ability to communicate clearly, concisely and effectively.

Excellent communication, analytical, listening and organizational skills.
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team.
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments.
Ability to continually display positive attitude.

Good interpersonal skills and strong client focus

Ability to handle process escalations, identify issues and risks and propose resolution

Language Skills

English - speaking, reading and writing

Technical Competencies

Good knowledge of MS Office applications, especially Word and Excel required
Ability to perform tasks on multiple computer applications

Benefits

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.