Contact Center Advisor - Hong Kong Market - SRKay Consulting Group
- Cyberjaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 8 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Diploma
- Experience: Year
- Full Time/Permanent
- Work from Office
Job Description
Job Description
- Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
• Reports problems, potential crisis and complaint to supervisor for service improvement.
• Makes outbound call to customers for follow-up cases.
• Executes empowerment guidelines.
• Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
• Documents call activities in system.
• Documents follow up items in log sheet or send email to the HR Business partners and Panel strategic partners.
• Works closely with the HR Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
• Provide cross support to other functions whenever necessary.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. - Must be able to speak and write in Cantonese.
Benefits
AL,MC,Medical Benefits, Optical, dental and other allowances.
Skills Required
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