Job Responsibilities: 

• Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website.

• Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.

• Support customers in account registration and test drive booking process

• Remind and confirm customers’ test drive appointment(s)

• Proactively persuade customer to reconsider appointment cancellations.

• Proactively inform customer of ongoing deals and promotion.

• Deliver a high level of customer satisfaction and delight in carrying out responsibilities.

• Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.

• Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.

• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

• Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website.

• Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.

• Support customers in account registration and test drive booking process

• Remind and confirm customers’ test drive appointment(s)

• Proactively persuade customer to reconsider appointment cancellations.

• Proactively inform customer of ongoing deals and promotion.

• Deliver a high level of customer satisfaction and delight in carrying out responsibilities.

• Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.

• Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.

• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

Requirements

• Education: SPM/Diploma/Degree
• Proven Customer Support/Service - Telemarketing, Sales.
• Able to work during weekends.
• Prior professional experience in automotive industry preferred but not compulsory.
• Prior professional exposure in hospitality industry highly valued.
• Candidate must willing to work on Public holiday,Weekend and alternate 6 days
• Location is at Ara damansara,PJ
• Strong Mandarin, English & Bahasa Malaysia communication skills.
• Open to fresh graduates with strong communication skills.

Technical Competence:

• Strong phone contact handling skills and active listening 
• Adequate computer proficiency and familiar with common CRM systems and practice

Behavioural Requirements:

• Flexible, open minded, empathetic, competitive, proactive.
• Emphathetic customer orientation and ability to adapt/respond to different types of characters.
• Accountable, able to multi-task, adaptable to changes quickly, open to learning, customer centric, committed to personal and team objectives, able to work under pressure, good time management, team player

• Excellent Communication Skills
• Customer service