Helpdesk - Microlink Solutions Bhd
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Apply by: Jan 01, 2026
- 4 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Diploma
- Experience: Year
- Contract
- Work from Office
Job Description
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- Proven experience as a help desk technician or other customer support role
- At least 1-2 years of relevant experience.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Benefits
EPF,SOCSO,EIS,AL,MC,Medical Benefits
Skills Required
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