The HR Systems Business Analyst will oversee application and integrations support for regional employee systems. Manage external service providers to deliver quality system support and to implement enhancements and deploy patch releases to improve the system performance. Participate and leading in different employee systems projects making sure that business needs are well understood and support the project delivery.
Job Responsibilities
Operation Support
Oversee application and integrations support for employee systems including HRIS, Payroll Integrations, Employee Web Portal, Employee Benefits system, and Business Process Management system.
Manage external service providers to provide quality and timely system support to ensure smooth operation for employee systems.
Collaborate with Global and Regional integration teams and infra-structure teams to manage employee data interfaces between core HRIS and other corporate systems.
Act as tier-2 application support subject matter expert to manage incident and service requests raised by end-users, as well as facilitate business change requests for configuration changes.
Employee System Projects
Closely work with Regional HR and Business Services teams in regional employee system projects as assigned. Leading from IT perspective in project management life cycle, from requirement discovery to testing and support transition from project to operation.
Understand and analyze user requirements, confirm scope and document business requirements. Work closely with external service providers to implement system enhancements and upgrades to improve the effectiveness and usage of the system.
Support in project activities – facilitate application and system testing and liaise with internal users and external service providers to ensure deliverables meet requirements.
Prepare and maintain documentations such as functional/technical specifications and user manual and operation guides.
Work with different stakeholders, including IT Operations, IT Infrastructure, IT Applications & HR project teams from Global and Regional to enable seamless system or integration roll-out
Maintain good communication between vendors, business users and other teams.
Academic/Professional Qualifications
University degree in Information Technology, Business, HR or related disciplines
Agile, PMP or PRINCE2 certified is desirable
Work Experience
5-7 years’ experience as a Business Analyst or System Analyst for IT systems
Experience in HRIS, Payroll, Workflow Management and Web Content Management support
Experience in systems implementation/enhancement/configurations
Experience working at a Regional level (with multiple APAC countries)
Experience in retail, hospitality or luxury retail desired
Functional/Technical Expertise
Knowledge in WORKDAY or any other HCM systems and Payroll is preferable.
Vendor management experience is desired.
Knowledge in Adobe CQ, PHP, Linux, Oracle and SQL, HTML is preferable.
Knowledge in various system integration is an advantage.
Required Competencies
Strong in coordination and with experience in managing external service providers.
