INFRASTRUCTURE SPECIALIST (TECHNICAL SUPPORT CUM ADMIN) - Toyota Capital Malaysia Sdn Bhd

RESPONSIBILITIES:

A) IT General Administration (30%)
i. Request and follow up with vendor on Quotation & Delivery
ii. Proper record, verify & process Purchase Request/Capex/PO & Deliver Order
iii. Process and record Payment Request – Monthly/Quarterly/Yearly Bill and/or any project related invoices
iv. Organise, record and maintain proper filing system for all IT relevant Documents (Scan to File/Physical) and ensures it is audit readiness

B) Technical/Operation Support Role (70%)

i. IT Helpdesk Technical & Operation Support:
a. Serves as 1st level contact to provide IT Helpdesk Technical/Operation support to all end-users on IT related end-point devices - PC/Mobile Devices (Laptop/iPad), Printer, Peripherals, Operating System, VPN, and/or the associated component/software, troubleshoot infrastructure/network connectivity/performance issues.
b. Support all users that is based in HQ/Regional Office, Mobile – On the Go & Work from Home users.
c. Responds to telephone calls, email requests for technical/operation support in person, over the phone, Email or via remote access.
d. Identify and suggest possible improvements.
e. Track, escalate unresolved queries/problems to the next level of internal/external support personnel
f. Create, tracks. Document, monitors, escalate and close incident ticket in a timely manner.
g. Administer help desk system, log and monitor outstanding support request.

ii. Performs Routine Technical Assistance and Maintenance Duties:
a. Perform daily system health checks, monitor daily performance of various systems and report irregularities in a timely manner
b. Perform & monitor system daily end-of-day/start-of-day jobs and month-end process
c. Rollout and manage software updates including deploy Security Patches
d. Install, configure and maintain end-point devices (PC/Laptop/iPad/Printer), end-point software (Operating System, Protection Software, MS Office, Business Application Client), VPN, email.
e. User Access Management - Setup and maintain users' Accounts, various System Access profiles and deal with password issues
f. Prepare, installed IT related hardware/application systems for existing and/or new onboarding staff.
g. Daily System Event Logs/Job Scheduler Monitoring & Record:
• To ensure all the jobs are executed according to schedule time & completed successfully.
• Failure Job Investigate & Perform recovery steps and/or escalate to other internal/external for resolution of failure scheduler jobs
h. Backup, Replication & Restore Management – Perform, check, record, arranging backup tapes for offsite safe keeping
i. Arrange and carry out schedule vendor preventative maintenance and/or place and escalate vendor service calls when necessary, to resolve hardware or software failures

iii. IT Asset Management:
a. Deploy and commission new/existing end-point device configuration, assignment & deployment including the installation of operating systems and other required software deployment
b. Perform IT Asset verification, managed transfer, return and disposes of IT assets
c. Ensure timely record, update IT hardware, software related purchase/licenses information, maintain IT Asset Life Cycle & replacement
d. Ensure software license compliance, license/support warranty/maintenance is renewed on time

iv. Audits
a. Participate in response to various audit preparation, requirement and activities to compile and provide evidence and required documentations/information/sampling

v. Project
a. Participate in Infrastructure/Network related POC arrangement/testing, project evaluation & implementation

vi. Reporting & Documentation

vii. Other duties assigned as needed


REQUIREMENTS:
• Bachelor’s Degree in IT, Computer Science or relevant field
• Minimum 3+ years of proven hands-on technical experience providing level 1 or above IT Help Desk Support
• Ability to support, configure & administrate end-point/network/infrastructure related equipment/software - such as Printer, PC/Mobile Devices (Laptop/iPad), AD, MS Exchange email, Azure, O365, VPN, VMware, Wintel/Linux Platform, Encryption Software, End-Point Protection Software, Mobile Device Management, Patch Management, IT Asset Management, User Access Management, Backup, Replication, System/Network Health Check, Event Logs and Job Scheduler Monitoring.
• Willing to handle 30% of General Administrative, Filling and Clerical Supporting tasks.
• Excellent analytical and problem-solving skills, results oriented, self-motivated, good interpersonal/communication skill, Flexible & independent.
• Ability to work on own initiative with minimal supervision, excellent time management, priorities and organizational skills to work on multi-concurrent tasks with high sense of urgency and tight deadlines in fast paced environment.
• Must be able to handle & provide after-office hours on urgent incident support request (included weekend & public holidays)

High EPF contribution, SOCSO, AL, MC, Dental, Medical Benefits, Loan rates subsidy (Car and Home loan)