Product Support - SRKay Consulting Group

1.Job responsibilities

• Project Coordination: Collaborate with the development team, clients, and product managers to ensure projects are on track with their development cycle and timelines. Act as a liaison between stakeholders to facilitate clear communication and alignment on project objectives.

• Documentation: Prepare comprehensive software demos, user manuals, software training materials, and other relevant documents to support pre and post-sales activities. Ensure documentation is accurate, accessible, and up to date to assist clients in effectively utilizing our products.

• Wireframe Creation: Develop wireframes and mock-ups to visually represent product features and user interfaces. Work closely with clients to gather requirements and translate them into intuitive and user-friendly designs. Iterate on wireframes based on feedback and requirements refinement.

• Client Engagement: Conduct software demos and training sessions for clients, demonstrating product features, functionality, and best practices. Develop a deep understanding of our software solutions and effectively communicate technical concepts to non-technical stakeholders. Provide ongoing support and guidance to clients to ensure successful implementation and usage of our product.

• Requirement Analysis: Work closely with clients to understand their requirements and deliverables. Translate client needs into actionable tasks and specifications for the development team. Maintain a meticulous working pattern to track progress, identify potential issues, and proactively address challenges throughout the project lifecycle.

2. Job requirements

• Education: A bachelor's degree in business, engineering, computer science, or a related field with relevant experience or certifications.

• Experience: 3-5 years of experience working in product management or a related field. Familiar with the latest software development tools and technologies.

• Product Management: Strong understanding of product management methodologies, including product development, product positioning, and go-to-market strategies.

• Project Management: Strong project management skills, including the ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Customer Focus: Strong customer focus with the ability to gather customer feedback and use it to inform product development decisions.

• Leadership: Strong leadership skills with the ability to lead cross-functional teams, set priorities, and make decisions that align with business goals.

• Communication: Strong communication skills, including the ability to clearly communicate technical information to both technical and non-technical audiences.

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to make informed decisions and identify areas for improvement.

• UX Design: Familiarity with UX design principles and user research methodologies.

• Technical Knowledge: A solid understanding of software development methodologies and tools, as well as a willingness to learn and adapt to new technologies and trends in the industry.

• Business Acumen: Strong business acumen with the ability to understand market trends, competitive landscape, and industry regulations.

• Strategic Thinking: Ability to think strategically and develop product roadmaps that align with business goals and vision.

• Collaboration: Strong collaboration skills, including the ability to work with cross-functional teams, stakeholders, and external partners.

• Data Analysis: Experience with data analysis and visualization tools such as Tableau or Power BI.

• Time Management: Strong time management skills with the ability to manage priorities and meet deadlines in a fast-paced environment.

• Attention to Detail: Strong attention to detail and the ability to maintain accurate and detailed documentation.

• Continuous Learning: A passion for continuous learning and staying up to date with industry trend sand emerging technologies.