Overall Role Purpose

• Participate in the proof of concept application development lifecycle and help to support and maintain the current application portfolio
• Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the Data Management team
• Running projects for both transitions (3-6 months) and performance improvement initiatives
• Analyse and design technology-driven and/or automated solutions that support service line requirements
• Analyse and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits
• Prepare, update and regularly review all relevant process map documentation for the process and the supporting/enabling functions
• Assess innovative ideas generated from an Ideas Management program relative to benefit and cost
• Support the Data Management team in cultivating culture of continuous improvement and innovation

Specific Role Context

• Strong technical, inter-personal and communication skills are required in order to support the existing Operations reporting toolsets on a global scale
• Possess a solid understanding of the group’s operations process and strategic challenges to find the most suitable business solution for the groups’ initiatives
• The incumbent has the freedom to think and act within the agreed project scope and to propose enhancements and new capability for the existing solutions considering alternative technologies if necessary
• Understand the capability and the architecture of the existing prototype solutions with the ability to make changes whenever it is necessary
• Responsibility for the prototype applications availability, and ensure that those function well and support the business needs
• Enhance and modify the existing tool based on changing requirements to make sure it is up to date with the business requirements
• Ensure the architecture and admin guides of the prototype applications are correctly documented

Key activities

• Execute business process improvement initiatives with employees, relevant stakeholders and process owners
• Provide effective and efficient support to the Data Management VP to ensure the smooth running of the department

• Ensure that countries associated with the Data Management team interests are reflected within all phases of improvement
• To liaise with external IT vendors, associated countries and Consultants
• Understanding the different processes used throughout the data management environments.
• Identifying/ leveraging best practices already in use in the finance operations community
• Designing practical and effective solutions to address improvement opportunities – both cost and performance
• Successfully implement improvement initiatives with Finance and HR Business Partners
• Strive as a SME on process improvements/ standardization methodology
• Provide consultative services to both Countries and internal data management staff
• Ability to relate to cross-cultural processes and Country sensitivities.
• Responsible for process documentations (i.e. process maps)
• Maintain strong client relationships
• Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes

Skills

• Innovative, highly motivated and good team member
• Extensive automation, programming and database experience with primary focus on web development
• Excellent interpersonal, communication and planning skills
• Broad-based computer knowledge with a good understanding of information systems
• Well-developed prioritising and analytical skills with strong business acumen
• Solid knowledge of DHL Express core applications
• Diplomatic, tactful, patient and sensitive to cultural differences
• Good in establishing working relationships and developing personal contacts
• Good communication in English, both oral and written

Expected years of experience

• 5 years of working experience preferably in a Shared Services environment focusing on process outsourcing or improvement with emphasis on Business Intelligence (BI), Data Warehousing, Business Analysis, Automation and Software Development
• 3 years of experience in Application Development and Support
• Expertise in Java with more programming languages experience with preference of .NET
• Primary focus on web based technologies including server and client side languages and standards (Spring MVC, Servlets, HTML, XML, Javascript, CSS, jQuery, Bootstrap, AngularJS)
• Advanced SQL skills and expertise in one or more database engines with preference of My SQL, MS SQL, Teradata and Oracle
• Previous experienced in DHL with a comprehensive knowledge of DHL Express Network will be an added advantage

Educational Qualifications

Bachelor’s Degree holder preferably in Computer Science, Mathematics or Engineering related discipline