Quality Analyst - Teleperformance
- Bayan Lepas, Penang, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Any Candidate Globally
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job Description
Job Summary
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
Requirement:
- Degree in any discipline
- Fast learner and independent
- Minimum bi-lingual proficiency, tri-lingual and above is preferred.
- Language proficiency in Japanese (JLPT N1) & English is mandatory
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision making abilities Critical thinking, analytical and decision making abilities
Benefits
EPF,SOCSO,AL,MC,Medical Benefits and other employee benefits
Skills Required
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