Your role as a Sales Operations Analyst for International market, is to enable the highest possible levels of customer engagement and experience, and to drive Sales and Business Operations efficiency and effectiveness within international region through:
Representing International needs (“voice of the region”).
Driving user adoption & innovation of sales processes and technology.
Sharing good sales practices and knowledge transfer
Building a high-performing sales culture and mindset
Your Responsibilities
CRMA (TCRM) development for International region (e.g. Product Analysis, Account Manager profile, Quota, Leaderboard)
Collaborate with Global Sales Operations for further SFDC improvement, such as:
Product hierarchy
Run-rate functionality improvement
Managing Risk for non-standard record type
Territorial hierarchy
Contact hierarchy
Contract life cycle
Process of closing opportunity and handing over to Services team
Manage system linkage with SFDC – OM systems (CPODS, Oracle), CRMA, BPQ interface
Develop Data Mining initiatives to increase revenues, cut costs, improve customer relationships, reduce risks in the International Region
Provide visibility and knowledge to the international Sales Operation team of latest available tools and module used in the market that could be of interest for the International Region to support the business.
Part of the SFDC International support team
Contribute to SFDC Newcomer Training and Refresher training
Key Relationships:
Regional Leadership Team
International Sales Operation Team
Corporate Order Management Team
Corporate Supply Chain Team
Regional FP&A team
Global Business operations
P&C L&D team
Minimum Qualifications
Certified Salesforce Admin. Familiar with custom objects, custom fields, role hierarchy etc
Proficient in CRMA (TCRM) programming. Familiar with dataflow/recipe. Expert in data analysis, manipulation and dashboard in CRMA
Salesforce certified Einstein analytics and discovery consultant preferred.
Hands-on experience with BI Tools like Tableau and Power BI is a plus
Experience / understanding of sales / pre-sales / financial planning processes and systems, including customer engagement and management is a plus
Demonstrable track record in the set-up, coordination and management of capability development initiatives, such as virtual training, in-person training and e-learning
Preferred Qualifications
Excellent verbal and written communication skills
Agile and flexible; able to adapt style and plans according to the situation and stakeholder dynamics
Ability to manage multiple demands and priorities
Ability to independently identify problems and opportunities, isolate root causes, work through multiple solutions, and formulate realistic recommendations
Strong attention to detail
Business acumen and commercial orientation
Collaborative: able to build productive partnerships with both the business and other functions to drive execution
Proactive and outcome-oriented; focuses energy on opportunities for greatest impact
Resilient and positive; can-do attitude and self-starter
