Responsibilities:

• Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy
• Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications
• Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems
• Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule.
• Provide technical governance and risk management during presales and delivery
• Develop creative solutions that solve our client’s business and technical problems
• Leads and facilitates project delivery to define business, functional, and technical requirements
• Capable of defining business processes using CRM & SFDC best practices
• Develops data integration, data migration and DevOps deployment strategies
• Provide coaching and establishing standards to development team during the implementation phase
• Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization
• Manages direct reports and mentors junior team members
• Engagement with clients’ stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner
• Perform solution effort sizing and define delivery plan
• Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability

• Engage in practice development initiatives and runs knowledge sharing forum
• Identify and develop employee skill matrix on technology, industry and soft skills to cater for the pipeline demand
• Proactive problem solving skills and ability to suggest trade off on solutions between OOTB and custom code

• Identify and work on the Account Mining activities to generate more revenue

Requirements:

• 8 to 10 years of practical experience in presales and execution of medium and large-scale Salesforce implementation and support projects
• Rapid comprehension of client’s system architecture to provide an envisioned future technology stack via roadmap
• Hands-on knowledge of Salesforce Core Cloud and AppExchange solution
• Wide knowledge of Customer Engagement solution on various industries
• Salesforce Architect & MuleSoft certifications
• Excellent communication skill in customer interaction, presentation, story-telling and engagement skills

• Excellent technical writing skills in solution illustration, proposal and contract writing
• Excellent team management skills
• Excellent problem-solving skills in articulation of complex problems and solutions in a simple, visual and impactful manner
• Experience working in an IT services/consulting firm is highly preferred
• Experience with Data modelling, SQL, integration with Web Services (SOAP / REST / XML)) WS-* stack and WSDL are added advantage to support user testing
• Excellent understanding of Salesforce Sharing Security: Profiles, Permission Sets, Roles, Record Visibility etc
• Excellent understanding of the Salesforce development and deployment lifecycles: Sandboxes, Licenses, Deployment tools, SFDX, etc
• In-depth knowledge of software development fundamentals such as: knowledge of data structures, object-oriented programming, relational database design, and design patterns
• In-depth knowledge to Web development skills including CSS, JavaScript, HTML, XML are added advantage
• Proven leadership ability to build, manage and foster a team-orientated environment

• Salesforce