Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy
Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications
Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems
Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule.
Provide technical governance and risk management during presales and delivery
Develop creative solutions that solve our client’s business and technical problems
Leads and facilitates project delivery to define business, functional, and technical requirements
Capable of defining business processes using CRM & SFDC best practices
Develops data integration, data migration and DevOps deployment strategies
Provide coaching and establishing standards to development team during the implementation phase
Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization
Manages direct reports and mentors junior team members
Engagement with clients’ stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner
Perform solution effort sizing and define delivery plan
Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability
Engage in practice development initiatives and runs knowledge sharing forum
Identify and develop employee skill matrix on technology, industry and soft skills to cater for the pipeline demand
Proactive problem solving skills and ability to suggest trade off on solutions between OOTB and custom code
Identify and work on the Account Mining activities to generate more revenue
Requirements:
8 to 10 years of practical experience in presales and execution of medium and large-scale Salesforce implementation and support projects
Rapid comprehension of client’s system architecture to provide an envisioned future technology stack via roadmap
Hands-on knowledge of Salesforce Core Cloud and AppExchange solution
Wide knowledge of Customer Engagement solution on various industries
Salesforce Architect & MuleSoft certifications
Excellent communication skill in customer interaction, presentation, story-telling and engagement skills
Excellent technical writing skills in solution illustration, proposal and contract writing
Excellent team management skills
Excellent problem-solving skills in articulation of complex problems and solutions in a simple, visual and impactful manner
Experience working in an IT services/consulting firm is highly preferred
Experience with Data modelling, SQL, integration with Web Services (SOAP / REST / XML)) WS-* stack and WSDL are added advantage to support user testing
Excellent understanding of Salesforce Sharing Security: Profiles, Permission Sets, Roles, Record Visibility etc
Excellent understanding of the Salesforce development and deployment lifecycles: Sandboxes, Licenses, Deployment tools, SFDX, etc
In-depth knowledge of software development fundamentals such as: knowledge of data structures, object-oriented programming, relational database design, and design patterns
In-depth knowledge to Web development skills including CSS, JavaScript, HTML, XML are added advantage
Proven leadership ability to build, manage and foster a team-orientated environment
