Senior Application Specialist - SRKay Consulting Group
- Pune, Maharashtra, India
- Apply by: Jul 01, 2025
- 2 Vacancy
- Local Candidates (India)
- Experience: 5 Year - 14 Year
- Full Time/Permanent
- Work from Office
Job Description
What will you do?
- Act as the first point of contact for all user support related queries regarding the core Applications
- Responsible for resolving and escalating user request tickets
- Vendor Management for new Applications - get in contact with
- In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
- Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents
- Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
- Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
- Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
- Support the Assitant Manager with some high priority tasks or difficult customers
What will you need?
- Diploma in Computer Science, Information Technology or relevant discipline
- At least 5 years' experience in user support, helpdesk duties and Application Support
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office and use if Ticketing Systems
- Good command of written and spoken English and Cantonese / Mandarin
- Good interpersonal and communication skills
- To be available immediately/ at short notice
Skills Required
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