Jobs at SRKay Consulting Group

Senior Application Specialist - SRKay Consulting Group

  • Pune, Maharashtra, India
  • Apply by: Jul 01, 2025
  • 2 Vacancy
  • Local Candidates (India)
  • Experience: 5 Year - 14 Year
  • Full Time/Permanent
  • Work from Office
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Job Description

What will you do?

  • Act as the first point of contact for all user support related queries regarding the core Applications
  • Responsible for resolving and escalating user request tickets
  • Vendor Management for new Applications - get in contact with
  • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
  • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents
  • Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
  • Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
  • Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
  • Support the Assitant Manager with some high priority tasks or difficult customers

 

What will you need?

  • Diploma in Computer Science, Information Technology or relevant discipline
  • At least 5 years' experience in user support, helpdesk duties and Application Support
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office and use if Ticketing Systems
  • Good command of written and spoken English and Cantonese / Mandarin
  • Good interpersonal and communication skills
  • To be available immediately/ at short notice
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