Responsibilities:
• End to end platform accountability, ensure stability, effective, efficient, availability,
timely and quality of IT Services within Corporate Applications.
• Execute Software/platform upgrade according to dimensioning requirements from
Solution Architects.
• Manage Internal and External stakeholders / Partners and Vendors in the delivery of
capabilities.
• Operation Readiness Lead (OR Lead) – Participate in project on behalf of Operations in
making sure project complied with requirements and standards set in OR Checklist. Lead
in discussion and ability to convey the needs during project meeting.
• Subject Matter Expert – Taking up responsibility to support new systems introduced to
AMS – Non Consumer.
• Audit Compliance - PIC for internal stream during audit and ensuring we comply to
internal/external audits.
• Incident Management – Able to perform t/shooting and resolve incident within agreed
SLA.
• War room Management – 24x7 onsite support as domain sme once war room declared.
• Corrective Maintenance & Implementation – Comply to corrective maintenance process,
create and revise test case for verification.
• Preventive & Capacity Maintenance – Perform daily health check, performance
monitoring, analyze trends.
• Operation Excellence – Ensure end to end process are established and services are fully
operational. Continuously work with internal teams to draft out initiatives/improvement
plan.
• Festive and event based preparation, monitoring, review, prepare, drives and execute
contingencies during the events (plan activities, outages, festive and etc).
• Quality of work – Complete assigned tasks within agreed time frame with quality in
mind.
• Communications – Structured updates with clear objectives.
• Groom juniors – Responsible to groom junior whenever necessaryYour Merits
• Understanding of reporting practices and methodologies.
Person:
• Passionate and possess strong ownership in area of work.
• Understand customers, business needs and expectation, constantly seek improvement in
area of work and drive the success of team’s work targets and expectation.

• Adaptable to flexible working hours. Willing to work & standby, including festive and
public holiday if required.
• Good problem solving skills and like new challenges.
• Contribute and enhance the improvement require for existing process.
• Customer service oriented mindset and able to assess impact of operational problem and
advice relevant mitigation.
• Good understanding of the end to end value chain, both technical and business.
• Team player, responsible, reliable, and take ownership until task are fully completed
E2E.
• Comply to all the company SOPP & audit requirements.
• 4-6 years of relevant experience.

EPF,SOCSO,EIS,AL,MC,Medical Benefits

• Incident Management