SOC - Service Delivery Manager - SRKay Consulting Group

  • Bangalore Rural, Karnataka, India
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Local Candidates (India)
  • Salary: 2000000 INR - 2400000 INR
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Graduate
  • Experience: Year
  • Contract (hiring on behalf)
  • Work from Home
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Job Description

KEY RESPONSIBILITIES / DELIVERABLES

- Deliver quality security outcomes

- Drive efficient and timely operations

- Actualize continual improvement and innovation

- Protect the customer

1.Lead 24x7 delivery team, foster innovation, and drive accountability within SOC engineering.

  1. Be a thought leader in security engineering and operations delivery - driving automation, analytics, and advanced threat analysis.
  2. Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence.
  3. Provide administrative direction and support for daily operational activities
  4. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the Next Generation infrastructure and systems.
  5. Participate in quarterly business reviews with vendors and customers.
  6. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all Client managed systems, operating systems, hardware, and software.
  7. Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment.
  8. Collaborate and consult with other Group Managers on the overall advancement of the Emerging Services organization and Optiv in general.
  9. Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovation and operational change.
  10. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  11. Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing.
  12. Perform annual staff appraisals.
  13. Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation.
  14. Work with Presales team to prepare the new plannign and requirement of security services.
  15. Prapose and build new technology as and when needed based requirement.
  16. Other duties as assigned

Skills Required