Job Description

• Our client is seeking a solution designer who will work as a E2E Solution designer for system integrations between CRM across IT system stack.
• He will provide subject matter expertise consultancy across various domains - Customer / Partner / Dealers/ Distribution management, Common API gateways, Charging & Billing solutions, Pricing Management, Product catalogs, Content management, VAS , Partner and Revenue management, Financial services, Back office Support solutions, Provisioning / fulfilment / Activation journeys, Common Services /ESB/ Business Process flow, Telco Product lifecycle journeys.
• Guide on the effective use of CRM modules services for internal (within 4 CRM core modules – resources mgmt., product catalogue, customer information management and customer order management) and with ESB and 3pp integration. Able to map business process/requirement to align overall architecture with CRM flow & integration design to achieve business outcomes in alignment with business.
• Build and contribute to Requirement Traceability Matrix.
• Work closely with stakeholders, Business Analyst and Solution Architect to provide the high-level and low-level design and flow.
• Identify risks and issues that are related to solution design and proactively mitigate the issues.
• Ensure modular and scalable design for CRM to enable efficient use of system resources and yet able to cope with market dynamics for new integration, new business needs
• Collaborate closely with development team to set and to ensure compliance to the architecture standard and design principles.
• Ensure security and PDPA compliant in data management
• Verify stability, interoperability, portability, security, or scalability of system architecture.
• Provide E2E Solution Approach and get agreement with stakeholders
• Provide inputs on effort estimation required for delivery of demand.
• Support delivery teams on technical challenges.
• Collaborate with the developer to come up with implementation options.
• Collaborate with stakeholders to come up with E2E solution designs.
• Contribute to the effective management of risks and issues associated with Solution designs
• Ensure effective exception handling and build foundation to enable touch free operation in the future.

Skills & Requirement

• 5 - 8 years in IT Telecom sector in the relevant experience.
• Experience in creating E2E Architecture for BSS and OSS systems in multiple domains -
• Expertise on one or more of the following: CRM, Resource Management, Product Catalogue, Order management, cloud concepts and implementation, Mobile applications, Digital technologies, Open-source tools
• Aware of various API techniques – SOAP, SOA, Rest etc
• Should have good understanding of Application and Enterprise Design Patterns.
• Knowledge of telecom products, pre-paid and post-paid
• Design cross system integration patterns and data flow.
• Familiar with data structure design
• Experience in building high performance mission critical platforms, core components of CRM which can manage high number of transactional data per day and customers’ data.
• CRM solution and BSS solution design experience
• Experience with ESB integration solution
• Architectural Skills like Design Patterns
• Data Mapping Skills as Volante Studio, JAXB, CSV, XML, JSON
• Experience in cloud solution and container technology like AWS Cloud computing, Red Hat OpenShift, Apache Karaf, Fuse Container, Fabric container, A-MQ Container
• Experience in telco industry
• Experience in OS and Database (SQL, Oracle, Postgrace)
• Core Java, Spring Batch, Apache Blueprint, Apache Maven, Spring, Spring Boot, Apache Camel
• Apache ActiveMQ Artemis, HornetQ, Apache ActiveMQ
• Elasticsearch, Kibana
• RedHat JBoss Fuse Spring Boot, RedHat JBoss A-MQ
• CI/CD Tools like Jenkins
• Troubleshooting Tools JBDS, Eclipse, IBM Integration Bus, Memory Analyzer Tool

• Solution Design
• Data Mapping
• BSS/OSS
• Cloud Solution