• Microsoft Dynamics 365 Customer Service and Contact Center: o Collaborate with business stakeholders to gather requirements and translate them into technical solutions. o Implement and configure Dynamics 365 Customer Service and Contact Center modules. o Provide support and troubleshooting for Dynamics 365 Customer Service and Contact Center issues. • Quality/Testing: o Execute test plans and test cases. o Perform manual unit testing to ensure software quality. o Identify, document, and track defects and issues. • Microsoft DevOps: o Manage and maintain development life cycle in Azure DevOps. Skills: • Dynamics 365 CE (Sales & Service),