Team Lead (Mandarin + Cantonese speaker) - Teleperformance
- Bayan Lepas, Penang, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job Description
Job Summary
• Directly responsible for Agent Development
• Address performance gap through looking at individual performance and looking at process,
people and system opportunity
• Handle complex tickets and develop L2s
• Join DSM meeting and participation on calibration session
• Create reports and manual tracking
• Manages and develops a team of assigned Agents to meet and exceed performance, quality,
end-user satisfaction, client satisfaction and any other relevant key operational metrics by
providing them guidance, support and education.
• Review team and Agent performance and quality metrics on a regular basis within shift to
ensure that all operational metrics are met
Requirements:
• Jump Graduates and recommended by TL or Manager
• Has exposure in managing a team – L2/ T2 experience, Bachelor’s Degree and Above
• Good in English communication is a MUST.
• Team management experience is required
• Experience in coaching and good in communication skills
• Minimum of 2 years’ experience within a contact centre environment as a supervisor level
• Experience within customer services
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Directly responsible for Agent Development
• Address performance gap through looking at individual performance and looking at process,
people and system opportunity
• Handle complex tickets and develop L2s
• Join DSM meeting and participation on calibration session
• Create reports and manual tracking
• Manages and develops a team of assigned Agents to meet and exceed performance, quality,
end-user satisfaction, client satisfaction and any other relevant key operational metrics by
providing them guidance, support and education.
• Review team and Agent performance and quality metrics on a regular basis within shift to
ensure that all operational metrics are met
Requirements:
• Jump Graduates and recommended by TL or Manager
• Has exposure in managing a team – L2/ T2 experience, Bachelor’s Degree and Above
• Good in English communication is a MUST.
• Team management experience is required
• Experience in coaching and good in communication skills
• Minimum of 2 years’ experience within a contact centre environment as a supervisor level
• Experience within customer services
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
Benefits
EPF, SOCSO, AL, MC, Allowance, Medical benefits, Yearly Bonus
Skills Required
Share Job
Related Jobs
- 26 Vacancy
- Bayan Lepas
- Jan 06, 2021
- MYR 3000 - MYR 3500
- 3 Vacancy
- Bayan Lepas
- Jan 06, 2021
- MYR 2500 - MYR 3500
- 3 Vacancy
- Bayan Lepas
- Jan 06, 2021
- MYR 2500 - MYR 3500
- 1 Vacancy
- Bayan Lepas
- Jan 06, 2021
- MYR 4200 - MYR 4500
- 1 Vacancy
- Bayan Lepas
- Jan 06, 2021
- MYR 8000 - MYR 12000