Role Purpose

To ensure that specific credit analysis are thoroughly done in determining credit limit and credit worthiness of a customer .In must be in compliance of compliance with order-to-cash policies and strategies.

Job Description

• To maintain and execute collection strategies in line with set standards and policies.
• To guarantee timely and effective execution of internal control framework.
• To actively managed cross functional dependencies.
• To guide, reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures.
• To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives.
• To ensure delivery of daily and monthly collection and credit management reports.
• To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of collection and credit risk management.
• To set up, review and maintains service line agreements with 3rd party collection agency.
• To control cost related to 3rd party collection and credit rating agencies.
• To control bad debt provision and expenses.
• To exercise good management judgment in the execution of job responsibilities.
• To ensure dunning process monitored and escalate to relevent party.
• To ensure ICCC process is executed accordingly.
• To build up and maintain stakeholder relationship across the entire OTC chain.
• To integrate service orientation in all areas of work.
• To act as a point of escalation to business partner and end-customers.
• To manage escalations between customers, sales representatives, country DHL entities and the AR department.
• Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
• Efficient leadership, people management and guidance of staff, respecting cultural environment and history.
• To guarantee effective capacity management for query handling front office and back office capacity
• Ensure proper staffing of projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.

Qualifications & Skills

• Good telephone conversation/handling skills
• Effective communication and conversational skills
• High customer focus and service orientation
• Advanced MS office knowledgeIntermediate Presentation skills
• Min of 5 years previous Collection / Credit Risk Management experience is preferred
• Sensitive to cultural specifics
• Bachelor Degree Holder
• Proficient level of English knowledge (DPDHL Business Language) preferred

• Credit Risk
• MS Office