• Cultivate a customer service culture within the team and attend to clients’ enquiries and concerns in a courteous and professional manner.
• Up-sell clients on additional services (eg. Employee Resourcing, Compliance Unit, etc.).
• Implement plans and strategies that support the goals and objectives of the Company.
• Develop and implement strategies, scope of delivery, service quality goals and budgets.
• Identify potential clients and turn this into increased business.
• Develop business case and project charter and participate in pricing the solution/service.
• Work with the consultants to ensure standard and regular reports are customized into the HRIS system for ease of administration upon approval of related costs are received from respective Business Unit.
• To perform complete testing (UAT) for all related changes which will impact all askHR process in accordance to respective Business Unit’s SLA.
• Work with technical staff and other internal teams to meet client’s needs
• Ensure that the team members are responsive to incoming calls/emails, issues documentation, resolution and escalation as necessary to other askHR teams.
• Accountable for achieving the employee data and payroll related target key performance indicators and service level agreements to the customers. 
• Continuously seek and analyze feedbacks gathered from HR partners, customers, employees, and SLA Report to benchmark them against the industry.
• Ensure all relevant daily HR & Payroll Administration services are consistent and compliant with country / company rules (statutory and non-statutory) and management standards by having an understanding of the local laws and regulations, company policies and employment guidelines.
• Responsible for HR & Payroll Administration services related issues / problems until they are permanently resolved. Communicate any element of business changes and relevant countermeasure to team to ensure awareness and operational control.
• Drive continuous improvement opportunities within the team by facilitating internal training and knowledge sharing within the team, managing and motivating the team to ensure service standards are achieved.
• Project Lead to ensure the end-to-end transition and/or migration requirements are delivered as per the agreed plan and timeline.
• Strategize, plan and execute internal audit on processes, user access, SOPs and other related tools which are used within askHR.
• Develop, implement, maintain, and ensure adherence to Standard Operating Procedures, Job Aids, Training Manuals, and optimize consistency in service delivery to regional customers.
• Participate and where appropriate lead in the development, implementation and evaluation of strategic plans, business plans and operational policies and procedures for the team
• Provide specific subject expertise to the project implementation team.

Your profile should look like:

• Degree Holder or equivalent by experience, preferable Degree in the following fields; HR, Mathematics, Economics, Business
• 10 - 15 years of HR & Payroll Administration, with at least 6 - 10 years of experience as HR or Payroll Manager of a shared service centre / outsourcing.
• Demonstrated success in leading and managing a work group of more than 5 subordinates.
• Experience in leading full cycle of HR & Payroll function effectively and handling more than 8,000 serve heads and >10,000 payslips per annum.
• Experience and familiar working with multiple HRMS/Payroll System.
• Experience in the initial setting up and managing operations of a shared service centre / outsourcing.

• Accounts Payable
• HR Admin
• Payroll
• HRMS