Technical Support Specialist - Digi Telecommunications Sdn Bhd

  • Subang Jaya, Selangor, Malaysia
  • Apply by: Jan 01, 2026
  • 3 Vacancy
  • Local Candidates (Malaysia)
  • Shift: First Shift (Morning)
  • Career Level: Entry Level
  • Degree: Diploma
  • Experience: Year
  • Contract
  • Work from Office
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Job Description

Responsibilities:

  • Provide solutions to fibre customer post-installation technical issues including the below:
    • Troubleshooting and configuration of hardware (router and WiFi devices)
    • Engage with Digi Technology team for backend troubleshooting activities and solutioning
  • Engage with partners (installers) for:
    • on-site troubleshooting and solutions to address customer issues
    • gather on-ground feedback to pinpoint potential issues and solutions to address them
  • Maintain a reference database of issues, configurations and solutions that can be used by the internal teams
  • Propose long term solutions to ensure consistent service delivery and minimize customer disruptions/complaints
  • Contribute to overall customer satisfaction score and post-installation KPIs (new customer complaints, complaint aging)

 

Requirements:

  • Nice to have:
  1. Prior experience with fibre installation or WiFi installation
  2. Familiarity with router setup: DNS settings, IP configurations, DHCP settings, WAN settings, VLAN setup, etc
  3. Familiarity with troubleshooting Internet speed, public / private IP address assignment issues
  4. Familiarity with troubleshooting & setup of WiFi connections for home/office: 2.4Ghz vs 5GHz & using tools to test network speed & coverage
Benefits
EPF,SOCSO,AL,MC,Medical Benefits
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