Transformation Lead - Digi Telecommunications Sdn Bhd

  • Subang Jaya, Selangor, Malaysia
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Local Candidates (Malaysia)
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Graduate
  • Experience: Year
  • Contract
  • Work from Office
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Job Description

Job Description:

  • Define Strategy for customer plan change from existing to new post rationalization, execution of Strategy
  • Deliver master business readiness (Go to Market-GTM) framework
  • Defining GTM requirements and Deliver master business readiness planning (GTM) & communication plan, Customer facing (channels) readiness, Business operations (Sales & Customer management) readiness, alignment with regulatory
  • Prepare GTM readiness (channels readiness, sales support readiness, Customer Service readiness), review and sign off
  • Communication to internal and external customers or campaigns related to any impact arising due to product rationalization exercise
  • Anticipate potential business risks (internal & external), compliances & regulations and provide mitigation plan
  • Lead and represent business stakeholders bridging cross functional teams in delivering Program Objectives
  • Collaborate with Digi to identify and on-board business stakeholders and relevant SMEs mapped with Application Vendor’s resource requirement.
  • Lead & manage end to end business process.
  • Drive together with Digi Business stakeholder on billing capabilities prioritization, capabilities execution strategy
  • Lead and drive business team to accomplish below initiatives to fulfill defined transformation objective for all impacted business domains:
    • Business Process Simplification
    • Product Rationalization
    • Account Structure Simplification
  • Create and implement change management strategies and plans that maximize employee adoption and usage and address resistance.
  • Apply a structured methodology and lead change management activities.
  • Assess the change impact and complete change management assessments.
  • Defines and tracks KPIs to monitor progress of change within a broad range of the organization.
  • Actively drive a process improvement and innovation culture in line with the organization values, vision and mission
  • Identify, analyze, prepare risk mitigation tactics.
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness, and manage stakeholders across all functions
  • Support change management at the organizational level, Enterprise Change Management
Benefits
EPF,SOCSO,AL,MC,Medical Benefits
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