With a proven track record of optimizing operations & processes, improving customer experience, leading people (from hire to retire), and driving efficiency across diverse IT and non-IT industries, I am confident in my ability to contribute effectively to your team.

In my recent roles, I have led a team of 10+ content reviewers and reinvigorate, scaled up processes - Query Ad, Query Asin, Detailed Page, SBV (Brand Video), Books, Fresh/Grocery, Query Keyword Search, and Brand Relevance, managed staffing and utilization in accordance with volumes forecasted. Spearheaded initiatives that have led to significant cost reductions, streamlined processes, and improved overall productivity. Through strategic analysis and implementation of best practices, I have consistently delivered results that have exceeded organizational objectives.

Key highlights of my qualifications include:

• Successfully managed the implementation of a new project | Impact: Improved team collaboration and reduced project completion time by 20%
• Established a comprehensive training and development program | Impact: 30% increase in internal promotions and a more skilled workforce
• Streamlined onboarding processes | Impact: Slashed new employee training time by 30% and improved time-to-productivity
• Cross-Functional Leadership: I have successfully led multifaceted teams, fostering collaboration and alignment to achieve common goals. My ability to communicate effectively across departments ensures cohesive execution of initiatives.
• Data-Driven Decision Making: Leveraging advanced analytics and KPIs, I have driven data-driven decision-making processes, enabling continuous improvement and sustainable growth.
• Change Management: I am adept at navigating organizational change, guiding teams through transitions, and ensuring smooth implementation of new processes and technologies.