Service Management Analyst and Consultant with 10 plus years of experience in working with IT infrastructure projects of different complexities. Expertise in streamlining the people, processes and products to align with business goals. Applies the knowledge of data analysis using different techniques to improve various business functions and service delivery.


• Possess strong leadership skills, analytical abilities and capable of working independently with minimal supervision.

• Resourceful - utilize all tools, and knowledge bases to investigate and resolve problems that arises out of business process.

• Experience in implementing IT Service Management framework and best practices using ITIL across different levels of Service delivery according to customer/organization requirements.

• Working knowledge of IT Infrastructure and data center components which includes storage arrays, servers, switches and related devices.

• Applying analytical skills over different data sets to derive insights concerning operational effectiveness and recommending solutions.

• Initiating high level meetings with customers and stakeholders for feedbacks on delivered services and identifying areas of improvement.

• Excellent problem-solving skills, efficient time management and high level of self-motivation.