Possessed more than 7 years of professional experience in Account Service Management,
customer experience and helpdesk management. A strategic problem solver with a keen
eye towards ensuring win-win situations for all stakeholders across diverse accounts.
Successfully led a variety of projects that required working at cross functional areas such as
production, business management and global organization.
Managed an operating team of 8 helpdesk and monitoring agents with 1 team lead for 7
years. Worked with various teams from Business, pursuit team, technical account manager
including Asia Pacific Sales & Distribution channel and pricing structure with supply chain
team. Always go the extra mile from usual task and objectives, to bring in projects leads to
company and help develop business strategies and plans, which contributed more than MYR
$5.5 Million revenue over 5 years.