25+ years of global and cross functional (end to end) experience, mainly in BPM/BPO/ITES dusty for services and manufacturing at leading MNCs like GE General Electric, IBM, BOA & EXL
2. Demonstrated cross functional and end to end expertise in BPM/services outsourcing industry – outsourcing program management, strategic and transaction quality, business transformation/business excellence/customer experience/Ops tech and product support spanning HC of greater than 10K associates.
3. Master black belt and blackbelt certified in lean 6 Sigma from bank of America. Closed more than hundred lean six Sigma transformation projects with more than US$10 million saving and quality improvement
4. Good exposure in voice and back-office BPM in different verticals like Insurance BFSI, F&A and travel
5. My LinkedIn profile: http://linkedin.com/in/pankaj-chawla-6381034 for your reference along with resume attached