I am a happy to introduce myself as a highly experienced Service Business Professional with a strong background on Vendor & Partner Program Management, Service Delivery and Customer Support.
I Possess an Engineering Degree along with 21+ Yrs. of rich experience in IT and Telecom domain.
I am skilled in handling Business Service Operations with key focus on bottom line profitability by ensuring optimal utilization of resources with right processes, controls, competency and maintain Customer SLA supporting the Corporates, Clients and Service Partners to meet their expectations for overall business growth.
Also, as an effective leader with proven abilities, have good experience in leading larger teams during the project phase and guiding team members, enabling knowledge sharing among the team.