I’m Competent and versatile IT Operation Manager/ Global Service Delivery with more than
a decade of experience in Managed Service, Professional Service and Shared Service
Delivery for multinational organizations in diverse industries. Well-versed in ITO, BPO, Telco
support model covering customer diverse industries managing technical service delivery that
Globally/Regionally distributed and deliver within agreed KPI,SLA, OLA for customer/vendor
as per agreements.
Have Manage various technical team’s for small and large operation that mostly operate
24x7 Globally and Regional, lead multiple client engagement teams.Knowledgeable in ITIL
and possess with extensive experience in Incident, Problem and Change Management. Do
work along with all level stakeholders, clients, vendors and suppliers in diverse projects. Do
engage in multiple projects such as account transition/ transformation, setting up new
team/department/office, process re-engineering, internal external auditing, Team
Restructure, LEAN, Service Improvement, Arbitration fact finding, Crisis Management,
Disaster Recovery Plan/Business Continuity Plan, Project/Contract handover, Tender bid,
RFP, Pre/Post Sales, OPEX/CAPEX and etc. Able to adopt quickly in new role and
organization. I do consider myself a fast learner able to work under pressure, set priorities,
comfortable in making decisions, committed, independent and self-motivated person.
I'm a people-oriented person and believe in team work with various successful story’s. Able
to guide the team to the right vision and mission. Enjoys working in a fast-paced
environment