I have a vast experience in handling escalated cases of customer service. Have good exposure and experience in recruitment, induction process, training the customer service team in SOPs and maintaining the standard of the company equally across assigned region. I am a team player and self-motivated person and have a knack of motivating others. I have experience in training the team by analyzing the training needs and appropriately covering the grey areas. I also have experience in MIS reporting for the region to HO.
I am a go getter and a sharp minded person and grasp things quickly. During my tenure with Amway, I was promoted thrice in last 5 years in that company. I am strict yet a soft leader loved by my subordinates. My multiskilling experience makes me handle any new job/assignment quickly, promptly and accurately.